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Hi Trevor,

We’re so glad to hear that you love how the putter feels, plays, and sounds — that’s always our number one goal. Regarding the torched finish, this process is one we don’t have complete control over, as every putter reacts differently and creates its own unique bronze-toned look. We do mention this on our website, but we understand it can still be surprising if it doesn’t match exactly what you envisioned.

As for the stamping, each impression is done completely by hand. While we always aim to center and align them to match the customer’s request, hand-stamping does carry some natural imperfections that give each putter its own character.

For the orange paint fill, we’re sorry to hear that you weren’t happy with how the coloring turned out. We’ll take your feedback on this seriously and continue working on improving the consistency of our custom finishes.

We truly appreciate your honest review and your support of our work — and we’re glad to hear you’d buy the putter again. Thank you for trusting us to make your putter, and we’ll keep striving to improve the custom experience!

When your putter left our shop, the green cerakote finish paired with the requested gold paint fill looked amazing to us, and we’re sorry to hear it didn’t meet your expectations. That’s never the experience we want our customers to have, and we’d be more than happy to discuss a resolution with you if you’d like to reach out directly.

As for duties and tariffs, we completely understand how frustrating they can be. Unfortunately, these charges are set by the U.S. government and are outside of our control as a small business. We do our best to make sure customers are aware of these potential costs with banners and information in our FAQ section.

Thank you for sharing your feedback—it helps us continue improving.

—Kennedy Made